We require prompt notification of any possible claims.

CALL (800) 942-4258

Monday – Friday,  8:30 am – 4:30 pm EST   

After hours, our Answering Service can page an Agent in an Emergency.

If your insured horse sustains any injury or sickness, take care of them FIRST & then call us.  Remember that all Medical/Surgical claims are paid by reimbursement, once processed by a claims adjuster.


In the case of humane euthanasia, if possible contact your claims adjuster first. If you need assistance, we can walk you through the process. Unless otherwise specified, fatal cases usually require a necropsy at the insured’s expense to determine the cause of death.

You may also contact the appropriate claims adjuster directly…


Equine Mortality / Medical & Surgical CLAIMS:

 If you are uncertain whether or not to report a claim, call our office (800) 942-4258  & our Agents can help you determine if opening a claim is necessary. It is better to report incidents to our office promptly, rather than waiting for bills to escalate; you may miss your reporting period.

Information you will need to provide:

  • Named Insured / Policy #
  • Name of Horse
  • Date of occurrence
  • Description of issue
  • Treating Veterinarians & Contact information
Underwriting CompanyPolicy prefixAdjuster to CALL
American Equine Insurance / Diamond State Insurance Co.AEM #National Equine Adjusting
(800) 783-9418
Great American InsuranceAMP #Great American Insurance – Claims Dept.
(800) 331-0211
StarNet InsuranceFIM #
Frank Aubrey Equine Adjusting
(800) 431-1565
XL Specialty InsuranceSDI #
US #
R.J. Ketch Equine Adjusting
(800) 732-6012
American Reliable / American Bankers InsuranceR.J. Ketch Equine Adjusting (800) 732-6012

Liability & Farm Property CLAIMS:

When property is damaged, immediately secure it from further damage if possible.

For Liability Claims, please provide the following information:

  • Named insured / Policy #
  • Name of injured parties / Owner of damaged property
  • Contact information for all parties involved
  • Date of occurrence
  • Location of occurrence
  • Description of incident
  • Contact information for any witnesses
Underwriting CompanyPolicy prefixAdjuster to CALL
American Bankers / ReliableSL #
American Bankers
(800) 245-1505 x253
Great American InsuranceAPK #
Great American Insurance
Claims Dept.
(800) 567-7359 *4
Travelers Insurance Company700- #
710- #
715- #
Travelers Insurance Company
(800) 238-6225
StarNet InsuranceCFM #
Berkley Risk Administrators
(866) 391-9675
American Equine Insurance / Diamond State Insurance Co.AEL #
National Equine Adjusters
(800) 783-9418