We require prompt notification of any possible claims.
CALL (800) 942-4258
Monday – Friday, 8:30 am – 4:30 pm EST
After hours, our Answering Service can page an Agent in an Emergency.
If your insured horse sustains any injury or sickness, take care of them FIRST & then call us. Remember that all Medical/Surgical claims are paid by reimbursement, once processed by a claims adjuster.
In an EMERGENCY:
In the case of humane euthanasia, if possible contact your claims adjuster first. If you need assistance, we can walk you through the process. Unless otherwise specified, fatal cases usually require a necropsy at the insured’s expense to determine the cause of death.
You may also contact the appropriate claims adjuster directly…
Equine Mortality / Medical & Surgical CLAIMS:
If you are uncertain whether or not to report a claim, call our office (800) 942-4258 & our Agents can help you determine if opening a claim is necessary. It is better to report incidents to our office promptly, rather than waiting for bills to escalate; you may miss your reporting period.
Information you will need to provide:
- Named Insured / Policy #
- Name of Horse
- Date of occurrence
- Description of issue
- Treating Veterinarians & Contact information
| Underwriting Company | Policy prefix | Adjuster to CALL |
|---|---|---|
| American Equine Insurance / Diamond State Insurance Co. | AEM # | National Equine Adjusting (800) 783-9418 |
| Great American Insurance | AMP # | Great American Insurance – Claims Dept. (800) 331-0211 |
| StarNet Insurance | FIM # QAM # | Frank Aubrey Equine Adjusting (800) 431-1565 |
| XL Specialty Insurance | SDI # US # | R.J. Ketch Equine Adjusting (800) 732-6012 |
| American Reliable / American Bankers Insurance | R.J. Ketch Equine Adjusting (800) 732-6012 |
Liability & Farm Property CLAIMS:
When property is damaged, immediately secure it from further damage if possible.
For Liability Claims, please provide the following information:
- Named insured / Policy #
- Name of injured parties / Owner of damaged property
- Contact information for all parties involved
- Date of occurrence
- Location of occurrence
- Description of incident
- Contact information for any witnesses
| Underwriting Company | Policy prefix | Adjuster to CALL |
|---|---|---|
| American Bankers / Reliable | SL # CCC # FSL # FOU # | American Bankers (800) 245-1505 x253 |
| Great American Insurance | APK # CAP # AFL # FPC # | Great American Insurance Claims Dept. (800) 567-7359 *4 |
| Travelers Insurance Company | 700- # 710- # 715- # | Travelers Insurance Company (800) 238-6225 |
| StarNet Insurance | CFM # QFO # | Berkley Risk Administrators (866) 391-9675 |
| American Equine Insurance / Diamond State Insurance Co. | AEL # ARE # ARL # | National Equine Adjusters (800) 783-9418 |